Post by account_disabled on Nov 15, 2023 5:41:46 GMT
Find out what customers are happy dissatisfied with , how long it takes them to make a purchase decision , who they consult with , who they give recommendations to. This information is priceless You will be able to influence the buyer's decision and speed up its adoption. Pros The advantage of social networks is the speed of feedback. Another plus is that social networks put an ordinary buyer and the director of a large company on the same level. This creates the illusion of closer contact. The client can ask questions the most important thing. The administrator will answer questions both you and the client understand this . But the main thing is the opportunity itself How to measure results Trust can be measured. The dynamics of views , likes , reposts , comments , the attitude of those who left the community and those who joined all this speaks of trust. What not to do There is an influx of subscribers in the group , there is activity this is good. But the influx of subscribers is a result , not a reason.
Suddenly, people join in a month , but at the same time , leave. Why did we photo editing servies lose a whole thousand subscribers? Understand the situation. Care Social networks are a comfortable zone for discussions. Not everyone is ready to call the support service , but anyone can write a message on VKontakte or in messenger. Conduct consultations on social networks , handle objections and reduce the level of dissatisfaction. Pros It s cheaper to create a hotline for customers on social networks. Communication here is informal , and clients can ask questions that they would not contact the support service about. How to measure results Measure caring in the number of responses and consultations. The result is the number of replied and unanswered comments , positive or negative reviews about you.
They can also be counted. What not to do Set up a hotline for clients answer everyone. On social networks, it is equally easy to write requests to technical support and angry comments about its poor work. Remember there is no such thing as too much care. Regular information Posts in thematic communities , reposts , sending messages , invitations to groups convey information and receive quick feedback. Social networks help you choose your target audience more accurately. For this purpose, there is data on personal pages , communities of interest and geolocation. Pros Leaflets , promoters , media , websites , SMS mailings information from these sources does not always reach the target audience.
Suddenly, people join in a month , but at the same time , leave. Why did we photo editing servies lose a whole thousand subscribers? Understand the situation. Care Social networks are a comfortable zone for discussions. Not everyone is ready to call the support service , but anyone can write a message on VKontakte or in messenger. Conduct consultations on social networks , handle objections and reduce the level of dissatisfaction. Pros It s cheaper to create a hotline for customers on social networks. Communication here is informal , and clients can ask questions that they would not contact the support service about. How to measure results Measure caring in the number of responses and consultations. The result is the number of replied and unanswered comments , positive or negative reviews about you.
They can also be counted. What not to do Set up a hotline for clients answer everyone. On social networks, it is equally easy to write requests to technical support and angry comments about its poor work. Remember there is no such thing as too much care. Regular information Posts in thematic communities , reposts , sending messages , invitations to groups convey information and receive quick feedback. Social networks help you choose your target audience more accurately. For this purpose, there is data on personal pages , communities of interest and geolocation. Pros Leaflets , promoters , media , websites , SMS mailings information from these sources does not always reach the target audience.