Post by account_disabled on Jan 15, 2024 5:09:15 GMT
Pillars of Customer Service Before continuing, it’s important to clarify what customer service is. Simply put, it's about your entire journey from the moment you contact us to the end of your consultation. Our goal is to make this trip as enjoyable and satisfying as possible. Below, we detail some of the steps we followed to achieve this goal. 1.SERVQUAL MODEL To build loyalty and retain you, we focus on providing you with quality service. With the SERVQUAL model, we evaluate five dimensions that help us understand your expectations: reliability, responsiveness, security, empathy and tangible elements.
This way we can identify are as Country Email List where our service needs improvement. 2. Process improvement After diagnosing customer service using the SERVQUAL model, we identified improvement points in the customer journey. While changing established processes can be complex, we see this as an opportunity to refine our strategy. 3. Technology to serve customers The development of information technology and customer service industries go hand in hand. The implementation of technical tools allows us to stand out, adapt to your needs and improve your user experience. These tools provide us with several advantages:
Omni-channel: We can communicate with you through a variety of channels, driving engagement no matter what medium you choose. Integration: By integrating with CRM systems such as Salesforce, Vtiger, Zoho or SugarCRM, we centralize each customer's information, thereby speeding up our response and improving our analytics and customer service. Automation: Automation streamlines internal processes, thereby reducing costs and increasing productivity. An obvious example is chatbots. 4.By identifying the skills of each member of the team, we ensure that customer satisfaction is maintained. In addition, we invest in ongoing training of our collaborators, especially in the use of technology to optimize processes.
This way we can identify are as Country Email List where our service needs improvement. 2. Process improvement After diagnosing customer service using the SERVQUAL model, we identified improvement points in the customer journey. While changing established processes can be complex, we see this as an opportunity to refine our strategy. 3. Technology to serve customers The development of information technology and customer service industries go hand in hand. The implementation of technical tools allows us to stand out, adapt to your needs and improve your user experience. These tools provide us with several advantages:
Omni-channel: We can communicate with you through a variety of channels, driving engagement no matter what medium you choose. Integration: By integrating with CRM systems such as Salesforce, Vtiger, Zoho or SugarCRM, we centralize each customer's information, thereby speeding up our response and improving our analytics and customer service. Automation: Automation streamlines internal processes, thereby reducing costs and increasing productivity. An obvious example is chatbots. 4.By identifying the skills of each member of the team, we ensure that customer satisfaction is maintained. In addition, we invest in ongoing training of our collaborators, especially in the use of technology to optimize processes.